Question 1

Is emergency service available overnight?

Accepted Answer

Yes. Roscoe’s provides 24/7 emergency road calls. Call 207-653-8763 to discuss the location and issue. Availability does not mean a guaranteed arrival time; Sean will communicate about the call.

Question 2

Where does Roscoe’s travel?

Accepted Answer

Roscoe’s is based in Lisbon, Maine, and covers a 100-mile radius from there, serving Central Maine and Southern Maine. Farther travel may be possible when the customer covers mileage. Share the exact location before arranging service.

Question 3

What vehicles do you service?

Accepted Answer

Fleet & Commercial Trucks, Light-Duty & Standard Trucks, Pickup Trucks and Equipment Trailers. Give Sean the vehicle type and the issue so the requested work can be assessed.

Question 4

Do I bring my truck to Lisbon?

Accepted Answer

Roscoe’s is an all-mobile service. The Lisbon address is the business base. Call to arrange assessment at your vehicle’s location instead of driving a truck with an unresolved safety issue.

Question 5

Is Sean certified for Fisher plows?

Accepted Answer

Yes. Fisher plow certification is part of Roscoe’s service, including repair and maintenance. Describe the plow and its symptoms, and keep the front clear of debris and deep snow for access.

Question 6

What should I prepare before arrival?

Accepted Answer

If safe, park on flat, solid ground away from traffic. Keep keys available and remove trailer locks. Clear the plow front of debris and deep snow. Have your credit card ready for payment after the work.

Question 7

Can you perform DPF regeneration on-site?

Accepted Answer

Advanced Diagnostics includes computerized engine diagnostics and forced DPF regeneration on-site. Whether regeneration is appropriate depends on the vehicle and assessment; call with the symptoms and warnings.

Question 8

How do I pay?

Accepted Answer

Convenient On-Site Payment supports secure credit-card payment at the vehicle’s location. Verification and payment follow the work, with a digital receipt. No fixed service prices are published.

Question 9

Is a fleet membership available?

Accepted Answer

A monthly fleet membership is under consideration. Discounted labor or mileage and free light checks are potential ideas, not finalized benefits. Contact Sean about the maintenance currently required.

Question 10

What information should I send?

Accepted Answer

Include your name, phone, service inquiry, location, vehicle type and the symptoms. Call first for a road call; the form and text are other contact options. Do not put card details in the message.

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